Student Complaint Policy
Students are encouraged to make every effort to resolve any complaints or grievances through discussions directly with the person involved. If unable resolve in that matter, the student can file a complaint through the Intellectual Point’s leadership team by completing the following process:
- Students should immediately report to faculty all complaints/grievances that arose while in class. If a verbal complaint is given, written follow-up is required for documentation and recording purposes. Written complaints/grievances should include the description of the complaint, as well as the date or dates the issue arose, and parties involved, as applicable.
- Written grievances should be emailed to Intellectual Point via email at complaints@intellectualpoint.com or submitted via the complaint form. If one does not have access to the internet, a written grievance can be submitted to the school at: Intellectual Point; Attn: Compliance; 46175 Westlake Drive, Suite 250, Sterling, VA 20165. Students may also call the Complaints phone line at (571)-200-6924.
- While someone from Senior or Executive Leadership may contact you regarding the details of the complaint, the final decision regarding any action taken by the school will be determined at the discretion of the Chief Executive Officer. The student has a one-time right to appeal in writing with the results of the review and documentation regarding the appeal within 3 business days of the notification. Once the review is completed, the institution will respond accordingly. That decision is final. Note: All Complaints are reviewed and processed independently and addressed on a case-by-case basis.
At no time throughout the complaint process, including the additional steps below, will Intellectual Point reveal the identity of any student who files a complaint against the school regarding unfair treatment or adverse action.